Sales and marketing

This section contains tips and advice on a range of sales and marketing issues.

Simple tips for effective marketing.

Knowledge is power when it comes to customer satisfaction.

Effective networking checklist.

Conducting a competitive analysis.

Turn complaints into outstanding service.

Do your sales staff spend more time on admin than sales?

Know what your customers want.

Sometimes you have to fire a bad customer.

Your customers won’t always tell you when they’re unhappy.

“"None of us is as smart as all of us."”

“Nothing endures but change.”

“To be prepared is half the victory.”

“No pressure, no diamonds.”

“The bad news is time flies. The good news is you're the pilot.”

“Work smarter, not harder.”

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